Frequently Asked Questions
Everything you need to know about shopping at The Mill.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please visit our returns portal to start your request and receive a shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How do I ensure I'm choosing the right size or product?
Each product page features a detailed description and a sizing guide. If you are still unsure, our customer support team is available via live chat to assist you.